1 reviews | Active since Apr 2013
attacked by pick m pay woodmead staff member Pola/Paula
Very disgusted at the customer service received at Pick n pay Woodmead. I checked on the shelf and and purchased 2 bottles of wine which were on special. I got to the till and the price did not match what was on the shelf. The cashier called a lady named Pola/ Phola to check on the shelf Pola/Phola returned very angry shouting that the alchohol counter is closed and I should not even be there and giving me attitude she said I should go and look on the shelf myself because she never saw the prices I was referring to. I asked her if she was asking me to go and collect the bar codes and bring it to the till myself ( which is her job not mine) she said yes and I proceeded to go to the shelf got the one bar code and as I looked up she was there behind me shouting that that she looked elsewhere and that the price was actually more than what was charged at the till I asked her to please calm down as the price she was referring to was for another brand as the name on the code she was referring to clearly said Laborie and not tall horse. She continued being rude and moody even when I showed her the correct bar codes and walked away from me telling me how she doesn't care that I'm the customet nor does she care if I report her. I then told her that I am recording her and that she is being so rude for no reason. She continued to perform and I ended up in tears in the store as I was confused as to why she was talking down to me like that, unprovocked. I asked her calmly why she was being so rude and she ignored me and continued to speak in vernac. I asked for her name she ignored me, repeatedly and told me she's" busy" ( too busy being rude to give me her name). I asked her to please call a managed she said "I don't know, I'm busy" I called for the manage via the info desk and thats when she started to literally run away to the other end of the store while staring and pointing at me. I told the manager( meschack)what happened and about the voice recordings I had to back up my complaint he said he would talk to her. He said he would ask her to apologize. He brought her to me in the store and she just kept giving me death stares I proceeded to talk and tell her her actions were so unprofessional and there was no need for her to attack me like that. She did not care. She really needs to be retrained. You can not treat a paying customer like that just because you are having a bad day. Even her colleagues said her behavior is always disgusting. How can a pick m pay staff member verbally attack customers in store like that and tge manager doesn't even address it correctly
