AG
Andrew G
1 reviews | Active since Oct 2019
24 May 2020, 11:11
Atrocious Pick n Pay Customer Service
Just a follow up with regards to my previous post on the poor quality, low standards and atrocious customer service that I am experiencing with Pick n Pay. This group really doesn't seem to care about their customer safety and it seems that their customer service ends when you pay and walk out the door. As I've stated on my previous post, I purchased a flask from the Chatsworth store and it exploded in my wifes face whilst she was filling coffee into it. I've had zero response from Pick n Pay regarding this issue. Maybe the next step will be to seek assistance through social media. Please people.....for the safety and well being of your family.....do not shop at Pick n Pay !!!
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Pick n Pay's replyOfficial
25 May 2020, 07:31Hi Andrew,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply25 May 2020, 07:31
Official
Hi Andrew,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team