ASAP..... well it depends

12 days ago an error occurred on the ASAP app whilst attempting to buy groceries. I was told that they were unable to deliver and the goods were returned to the store. I was also told that that I would be refunded. I find it appalling that 12 days later I still have not been refunded. Amazing how there is no difficulty in the money leaving my account, just on it being returned. I have emailed and phoned and had calls from Olivia but still nothing. I am tired of the generic email saying "we are investigating the matter"..... just give me my money back, not difficult!!! This is looking more and more like theft. I will definitely be changing to Checkers 60 sixty.... so sad really, as ASAP seemed like such a great app. I look forward to getting a response (and my money back).