1 reviews | Active since Mar 2025
ASAP wallet refund
I am extremely disappointed with Pick n Pay. I requested a refund from my ASAP wallet to my account on Monday, 10 March 2025, but I received no confirmation or acknowledgment that the process was even underway. On Thursday, I made another attempt, but once again, I heard nothing from them. I then sent an email to inquire about the lack of confirmation, and their response was an apology a few days later, along with the promise that the matter would be escalated. Today, I called the customer service center only to be told that the refund still hasn't been processed and it could take another 3 to 5 working days. It's incredibly frustrating, especially after waiting this long for a resolution.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post, we were unable to respond sooner due to a technical error on this site.
Kindly advise if you still require assistance with this query.
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Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post, we were unable to respond sooner due to a technical error on this site.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,