Asap stupid app

I hate this asap with all my heart, each time theres a buffer amount that you pay then never returns to your acc, if it does its after 3 to 5 days of purchase, worse even if the items bought were not equivalent to the money geeting the refund also is a process .. i orderd for R1500, plus R500 buffer amount , my order came back for 920, and i didnt fet the change from R1500 i paid nor the R500 buffer amount i hate pic n pay app