ASAP srinks

I placed an order Monday morning (***). This was delivered 4 hours late. I then placed another order at 13:08 (***) on Monday. Estimated delivery was 15:00…… by 17:00 I called helpdesk and store. Everyone said it was collected. I waited longer (at work). Around 18:00 the driver called and said he won’t make it soon. I told him to cancel. Next a lady from Call Centre called and asked if they could deliver early Tuesday and I agreed. It’s now Wednesday evening and still no delivery.

The store says sorry, speak to asap. ASAP call Centre lady insists on doing a security check. I asked het name and surname she says she cannot give me a surname but her name is Charlene. She says it’s her process to not give a surname. My process is I want a surname to trace her again afterwards as I’m confident PNP employs more than one Charlene.

I demand to have a refund or at least the delivery but this seems exceedingly unlikely.

PNP ASAP - I would be ashamed to call My service asap…… pathetic!

I’m my view PNP is *****ing money at present. I will publish my views everywhere until I get my refund and an appology.