jM
jeanette M
1 reviews | Active since May 2016
10 Sept 2022, 09:49
ASAP PNP APP
I am highly frustrated with the PNP ASAP app, firstly they send me a promo cod BACKAGAIN50, I use it , the app accepts the code, then I had R79.99 in my wallet, the app took that asa form of payment, so I was directed to pay for the balance of my order, I accepted the balance due to be deducted from my credit card, next thing a message pops up, your order has been cancelled, I did not cancel it, my funds in my wallet is gone, the code cannot be used again and the items remain in my shopping cart, this is pathetic because I have sent emails and not one response, to add injury to the wound, when registering my credit card on the app, it deducted R1.00 from my FNB card twice and R1.00 3x from my Woolies credit card, do I pd R5 before my card details were accepted, a money making scheme, we don't have these issues with checkers or Woolies
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
12 Sept 2022, 10:36Hi Jeanette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number to be able to address this complaint with the Asap Management Team.
Kindly forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
EMAIL ADDRESS :
CONTACT NUMBER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number to be able to address this complaint with the Asap Management Team.
Kindly forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
EMAIL ADDRESS :
CONTACT NUMBER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Sept 2022, 10:36
Official
Hi Jeanette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number to be able to address this complaint with the Asap Management Team.
Kindly forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
EMAIL ADDRESS :
CONTACT NUMBER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number to be able to address this complaint with the Asap Management Team.
Kindly forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
EMAIL ADDRESS :
CONTACT NUMBER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
jM
jeanette M's updateReviewer Update
12 Sept 2022, 10:57ORDER NUMBER :#***DATE OF ORDER : 09 September 2022
EMAIL ADDRESS :marriottkylin2gmail.com
CONTACT NUMBER ***
This order was not received, whilst trying to make payment an error message occurred the order is cancelled, I did not cancel the order, the code was an issue as well, I was unable to use , look how many times you took R1.00 from two separate cards, I was told to wait 4days and you will return the credit, this is unacceptable, your app has technical issues and us as the customer must wait like its our fault, I have called PNP customer care spoke to more than 5 people but to date nothing has been resolved again, I want my funds placed back in my wallet and the voucher promo code, I cannot make a purchase because I am waiting on you to resolve this issue
EMAIL ADDRESS :marriottkylin2gmail.com
CONTACT NUMBER ***
This order was not received, whilst trying to make payment an error message occurred the order is cancelled, I did not cancel the order, the code was an issue as well, I was unable to use , look how many times you took R1.00 from two separate cards, I was told to wait 4days and you will return the credit, this is unacceptable, your app has technical issues and us as the customer must wait like its our fault, I have called PNP customer care spoke to more than 5 people but to date nothing has been resolved again, I want my funds placed back in my wallet and the voucher promo code, I cannot make a purchase because I am waiting on you to resolve this issue
jM
jeanette M's update12 Sept 2022, 10:57
Reviewer Update
ORDER NUMBER :#***DATE OF ORDER : 09 September 2022
EMAIL ADDRESS :marriottkylin2gmail.com
CONTACT NUMBER ***
This order was not received, whilst trying to make payment an error message occurred the order is cancelled, I did not cancel the order, the code was an issue as well, I was unable to use , look how many times you took R1.00 from two separate cards, I was told to wait 4days and you will return the credit, this is unacceptable, your app has technical issues and us as the customer must wait like its our fault, I have called PNP customer care spoke to more than 5 people but to date nothing has been resolved again, I want my funds placed back in my wallet and the voucher promo code, I cannot make a purchase because I am waiting on you to resolve this issue
EMAIL ADDRESS :marriottkylin2gmail.com
CONTACT NUMBER ***
This order was not received, whilst trying to make payment an error message occurred the order is cancelled, I did not cancel the order, the code was an issue as well, I was unable to use , look how many times you took R1.00 from two separate cards, I was told to wait 4days and you will return the credit, this is unacceptable, your app has technical issues and us as the customer must wait like its our fault, I have called PNP customer care spoke to more than 5 people but to date nothing has been resolved again, I want my funds placed back in my wallet and the voucher promo code, I cannot make a purchase because I am waiting on you to resolve this issue
jM
jeanette M's updateReviewer Update
12 Sept 2022, 11:02apologies: email is ***
jM
jeanette M's update12 Sept 2022, 11:02
Reviewer Update
apologies: email is ***
Pick n Pay's replyOfficial
12 Sept 2022, 11:57Hi Jeanette,
Thank you for providing the necessary information, a note has been forwarded to the relevant department for action.
Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback.
Please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number: ***.
Operating Times: Monday - Saturday 08:00-18:00 / Sun & Public holidays: 09:00-17:00.
Kind Regards,
The Pick n Pay Team
Thank you for providing the necessary information, a note has been forwarded to the relevant department for action.
Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback.
Please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number: ***.
Operating Times: Monday - Saturday 08:00-18:00 / Sun & Public holidays: 09:00-17:00.
Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Sept 2022, 11:57
Official
Hi Jeanette,
Thank you for providing the necessary information, a note has been forwarded to the relevant department for action.
Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback.
Please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number: ***.
Operating Times: Monday - Saturday 08:00-18:00 / Sun & Public holidays: 09:00-17:00.
Kind Regards,
The Pick n Pay Team
Thank you for providing the necessary information, a note has been forwarded to the relevant department for action.
Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback.
Please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number: ***.
Operating Times: Monday - Saturday 08:00-18:00 / Sun & Public holidays: 09:00-17:00.
Kind Regards,
The Pick n Pay Team
Best regards,
jM
jeanette M's updateReviewer Update
14 Sept 2022, 22:12You guys have requested for all my details, I have provided them, you promised feedback but are ignoring my emails, I want my money back, how long does it take you guys to reimburse what is rightfully mine
jM
jeanette M's update14 Sept 2022, 22:12
Reviewer Update
You guys have requested for all my details, I have provided them, you promised feedback but are ignoring my emails, I want my money back, how long does it take you guys to reimburse what is rightfully mine