tM
tshepo M
1 reviews | Active since Sept 2016
10 Mar 2025, 12:47
ASAP picknpay horror
Worst delivery experience that took 3days and even after I went in-store the order was delayed, had to go to store to collect it and was told it was canceled, asap picknpay, now you know why shops are shutting down , order # ***5, leave grocery deliveries to the professionals please!
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Replies (4)0
Replies (4)tM
tshepo M's updateReviewer Update
11 Mar 2025, 09:40It's been over two weeks now and like all big corporates that are untouchable "silence is golden ", I even tried to withdraw funds out out of my wallet, even that failed, it's a shame.
tM
tshepo M's update11 Mar 2025, 09:40
Reviewer Update
It's been over two weeks now and like all big corporates that are untouchable "silence is golden ", I even tried to withdraw funds out out of my wallet, even that failed, it's a shame.
Pick n Pay's replyOfficial
13 Mar 2025, 13:51Hi Tshepho,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have checked this order and have noticed that a wallet top up was done for R85,71 on 25.02.2025.
Please note, you can use the wallet credit on your next order purchase. Alternatively, you can EFT the funds to your bank account by logging into the app and by clicking on the "account" option in the bottom right corner on the app.
From here you will click "My card & wallet" and it should redirect you to a screen that looks like the example below.
Select "Payout" in order to transfer your credit into your bank account.
Kindly note that refunds do take up to 3-10 working days (excluding weekends and public holidays) when transferring to your bank account. Once again, please accept our sincerest apologies for the frustration caused to you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have checked this order and have noticed that a wallet top up was done for R85,71 on 25.02.2025.
Please note, you can use the wallet credit on your next order purchase. Alternatively, you can EFT the funds to your bank account by logging into the app and by clicking on the "account" option in the bottom right corner on the app.
From here you will click "My card & wallet" and it should redirect you to a screen that looks like the example below.
Select "Payout" in order to transfer your credit into your bank account.
Kindly note that refunds do take up to 3-10 working days (excluding weekends and public holidays) when transferring to your bank account. Once again, please accept our sincerest apologies for the frustration caused to you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Mar 2025, 13:51
Official
Hi Tshepho,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have checked this order and have noticed that a wallet top up was done for R85,71 on 25.02.2025.
Please note, you can use the wallet credit on your next order purchase. Alternatively, you can EFT the funds to your bank account by logging into the app and by clicking on the "account" option in the bottom right corner on the app.
From here you will click "My card & wallet" and it should redirect you to a screen that looks like the example below.
Select "Payout" in order to transfer your credit into your bank account.
Kindly note that refunds do take up to 3-10 working days (excluding weekends and public holidays) when transferring to your bank account. Once again, please accept our sincerest apologies for the frustration caused to you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have checked this order and have noticed that a wallet top up was done for R85,71 on 25.02.2025.
Please note, you can use the wallet credit on your next order purchase. Alternatively, you can EFT the funds to your bank account by logging into the app and by clicking on the "account" option in the bottom right corner on the app.
From here you will click "My card & wallet" and it should redirect you to a screen that looks like the example below.
Select "Payout" in order to transfer your credit into your bank account.
Kindly note that refunds do take up to 3-10 working days (excluding weekends and public holidays) when transferring to your bank account. Once again, please accept our sincerest apologies for the frustration caused to you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
tM
tshepo M's updateReviewer Update
16 Mar 2025, 02:14Hi
Really I was expecting picknpay to respond directly to my order that was diabolical, and I have had no response in that regard, did you investigate the case, have you made contact with the store, the wallet is the least in a priority listing
Really I was expecting picknpay to respond directly to my order that was diabolical, and I have had no response in that regard, did you investigate the case, have you made contact with the store, the wallet is the least in a priority listing
tM
tshepo M's update16 Mar 2025, 02:14
Reviewer Update
Hi
Really I was expecting picknpay to respond directly to my order that was diabolical, and I have had no response in that regard, did you investigate the case, have you made contact with the store, the wallet is the least in a priority listing
Really I was expecting picknpay to respond directly to my order that was diabolical, and I have had no response in that regard, did you investigate the case, have you made contact with the store, the wallet is the least in a priority listing
tM
tshepo M's updateReviewer Update
17 Mar 2025, 14:09Hi
Just called your customer service to enquire about my wallet refund and the have informed me that it was never approved by your finance department as there is a backlog, so lets just stop fooling each other, as to the investigation of my delivery i guess i should just forget about getting any feedback, i think lets just call it a mess and move on, as there is nothing but a joke, apologies but this is annoying!!!
Just called your customer service to enquire about my wallet refund and the have informed me that it was never approved by your finance department as there is a backlog, so lets just stop fooling each other, as to the investigation of my delivery i guess i should just forget about getting any feedback, i think lets just call it a mess and move on, as there is nothing but a joke, apologies but this is annoying!!!
tM
tshepo M's update17 Mar 2025, 14:09
Reviewer Update
Hi
Just called your customer service to enquire about my wallet refund and the have informed me that it was never approved by your finance department as there is a backlog, so lets just stop fooling each other, as to the investigation of my delivery i guess i should just forget about getting any feedback, i think lets just call it a mess and move on, as there is nothing but a joke, apologies but this is annoying!!!
Just called your customer service to enquire about my wallet refund and the have informed me that it was never approved by your finance department as there is a backlog, so lets just stop fooling each other, as to the investigation of my delivery i guess i should just forget about getting any feedback, i think lets just call it a mess and move on, as there is nothing but a joke, apologies but this is annoying!!!