ASAP-Pick N Pay-Nelspruit

We have recently started using ASAP from Pick n Pay Nelspruit and the service has been terrible, i have place 4 orders and they have never arrived on the allocated time. I asked the one driver you must be busy due to all the ebucks users placing order on the app and he said they not that busy at all!? I proceeded to ask why are you late then and he couldnt give me answer at all.

Today once again the order is going for 1 hour late, i have phoned customer care and they said they "Tracking my order" that i placed at 12:45.

I phoned illanga Mall Pick n Pay hoping that they can assist, Mr Raymond answered and i gave him the neccessary information that he required to find my order as they couldnt find it.

He called back and said "The order seems to have been lost, i need to cancel the order so they can refund me and then i need to go through the whole process and order again"

What is being done to get this resolved?