ASAP PICK N PAY MOUNTAIN LAKE ONLINE 🤮

I bought some groceries online at Mountain Lake Pick n Pay and the order did not generate but my money was deducted from my account and the amount is still an outstanding authorisation. I proceeded to go and buy at the store. When will I get my money back. And I really don’t want for them to credit my pnp wallet because I still went to buy the same things I wanted to buy online. When I call them I hold forever. I emailed them on the asagroceries email the don’t respond. What is the problem. And why is it that we struggle to buy online at Mountain Lake Pick n Pay?