Asap Pick n Pay

I am writing to urgently report an issue with a purchase I made via Asap Pick n Pay today at approximately 9:29 AM. Although the transaction was successfully processed and the amount was deducted from my account, the order itself was never placed or confirmed on your system.

I have attempted to contact your customer service line multiple times, but my calls are going straight to voicemail. I also reached out to Trade Route Mall, and while they were able to connect to your line.

This order is time-sensitive, and I need the items today. Please advise on the immediate steps to resolve this issue. I am happy to provide proof of payment and any additional details required to trace and fulfill the order.