ASAP Pick n Pay Bad Service

On the 24th November, I ordered groceries via Pick n Pay ASAP app. This was my first experiencing using the app. Deliver arrived, instead of the driver bringing the groceries to my doorstep at my unit, the driver called me from the car and asked me to come fetch my groceries. I had to walk down to the parking bays to fetch my groceries. When I arrived at the car the driver was still sitting inside her car, passed me my groceries through the window of her car, and just left. The driver didn't even bother to double-check against the invoice if everything is in order. When i returned to my unit i checked my groceries, one item on the list was missing, i immediately called the drive, who ignored my call, send the driver a message to alert her of my missing item and she also ignored my message and never returned any call or message. I then tried to call the ASAP call center but couldn't get through as no answers the phone, then I send an email to *** on the 24th of November, to date I haven't received any assistance from this team, instead, I keep getting these emails from everyone saying they are assisting me but till date, no one has ever called or followed up. I am still waiting for the missing item that I paid for and I am not receiving any help from the ASAP team. I am disappointed, deleted my app and I will never order on this app again.