SC
Suné Calitz
1 reviews | Active since Feb 2020
02 Nov 2021, 19:41
ASAP pick 'n pay
I uasully order from Checkers app, but tried using ASAP app 4 times and out of the 4 times I had 2 wrong deliveries. The first order was wrong and the second order was never delivered. Their customer service is poor, they say they'll call you back but never do. I sent emails I sent messages on the chat but no one responds, it takes up to a week fir someone only to get back to you. Only to be told to wait up 2 10days for a refund.
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Replies (1)
Pick n Pay's replyOfficial
07 Nov 2021, 10:40Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing unforeseen technical difficulties on this site however we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing unforeseen technical difficulties on this site however we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay's reply07 Nov 2021, 10:40
Official
Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing unforeseen technical difficulties on this site however we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing unforeseen technical difficulties on this site however we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team