ASAP PAYOUT REFUND

So I placed an order on Asap on the 22 Dec 2024 but it was never delivered so the money went into my wallet. Tried to use it at a pay point as I bought groceries myself but they told me at store to request a payout. Requested the payout on the 3rd Jan 2025 but up until today I haven't got my money back. I have sent numerous emails back and forth, was in contact with different agents namely, Carmen, Melissa, Saajidah who they said is a refunds manager or superior, Alex, and Sanez who then promised that they're superior Zaayan will be incontact with me but I have never recieved that call. I've been to one of they're stores but they unfortunately can't help either as they do the same procedure that I do which is contacting their support system. Was falsely offered a R100 promo code but yet my money wasn't paid back to my account. I have done about everything and supp**** them with all documents that they requested but still no progress. The worst part is recieveing emails saying the matter has been resolved or the payout has been completed and yet no sign of my money on my bank nor my asap wallet. In all up until today there's no form of communication not unless I contact them on a daily basis. No sign of my money back on my account or whatsoever. This has got to be the worst experience that I've ever encountered in my life. I hope they'll pay attention to this as recently my emails are being ignored and their agents are useless and unhelpful. Pick n Pay, I want my money back. It's's hardly earned money and there's no way in hell I'm gonna let this slide just like that. I WANT MY MONEY!