ASAP order paid, NOT received

I placed an ASAP order on 01 March 2025 at 13h54. The order (#***8) was delayed by the hour until 18h25, when I received an WhatsApp from "Uber" saying they arrived. Went outside and stood in the rain looking for the delivery for about 30 min. I send whatsapp back but with no response I also couldn't find valid number to call te driver. This morning I saw on the ASAP app that order was delivered on Sunday 03 March 2025 at 08h50. I get no answer when I call Customer Care and left several messages to call me back. I also send email and got ticket number: ***, also no response yet. It is 12h16 currently. I paid R733.78 with nothing to show or feed my family. I do not have money lying around to place another order. THIS IS VERY URGENT. PLEASE advise or REFUND ME ASAP. I also tried calling the store, Wonderboom Junction, where my order usually comes from, but also not even answering their phones.