ASAP ORDER MONUMENTALLY ****ED UP

I have NEVER received such disgusting service as I have with PicknPay ASAP! I placed an order for groceries on the morning of the 25th November 2021 and my delivery was expected in the afternoon, needless to say, it didn't arrive on the day and was scheduled for the morning of the 26th. I waited and again, nothing. After about 24 hours of waiting, I call PicknPay customer care MULTIPLE TIMES, only for the call to get dropped in my ear so I resorted to the twitter account and STILL NOTHING! At 9:20pm on the 26th, I get an alert saying the delivery is on the way, I open the app for more details, only to find that the order has been "delivered" and subsequently closed. Number 1, there was NO OPTION to track the driver when he leaves the store, the order went from on the way to delivered in a matter of SECONDS! Number 2: no one called to alert me the order has arrived so WHO WAS IT DELIVERED TO? Number 3: I WAS NOT EVEN HOME, SO AGAIN, WHO THE **** ACCEPTED MY DELIVERY? WHY DIDN'T THE DRIVER AUTHENTICATE OR CALL??

I'M BEYOND LIVID! I cannot believe that PicknPay has the AUDACITY TO deliver such horrid customer service for a single order! I use this app for convenience because I'm highly pregnant but now, I have no food that I ordered and paid for. AND NO ONE HAS BOTHERED TO CONTACT ME!

I WANT THIS SORTED!! I WANT MY MONEY AND AFTER THAT, I WANT NOTHING TO DO WITH PICKNPAY!!