MS
Moatlhodi S
1 reviews | Active since Jun 2018
01 May 2022, 14:00
ASAP NONSESNCE
TODAY WE PLACED AN ORDER VERY EARLY TO ENABLE US TO RECEIVE THE ITEMS ON TIME TO PREPARE FOR OUR DAY. THE DRIVER WHO DELIVERED THE ORDER RETURNED AT THE GATE WITHOUT MAKING CONTACT WITH ME OR MY WIFE REGARDING OUR ORDER ONLY TO RETURN IT TO THE STORE. THE SECOND TIME THE DRIVER SEND A CALL BACK AT THE GATE, WHEN YOU CALL THE THEY ARE RUDE AND HANG UP AND RETURN THE SAME GROCERIES TO THE STORE. THE INTERESTING PART IS CALLING THE CALL CENTRE AND THE 2 AGENTS BRIAN AND JACOB BOTH BEING RUDE AND HUNG UP ON BOTH OCCASIONS WHO IS THE CUSTOMER HERE? PICK N PAY WILL NEVER SEE MY HARD EARNED MONEY AGAIN.
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Replies (1)
Pick n Pay's replyOfficial
16 May 2022, 14:57Hi Moatlhodi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query to enable us to assist further. We require your Asap order number to be able to address this complaint with the Asap Management Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query to enable us to assist further. We require your Asap order number to be able to address this complaint with the Asap Management Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply16 May 2022, 14:57
Official
Hi Moatlhodi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query to enable us to assist further. We require your Asap order number to be able to address this complaint with the Asap Management Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query to enable us to assist further. We require your Asap order number to be able to address this complaint with the Asap Management Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,