ASAP no SmartShopper

Good afternoon

I just want to know if anyone else is experiencing the same bad service as I have lately from PnP?

I sent them an email inquire re: Smart Shopper points for when you purchase on the App. No response to date.

The SmartShopper points do not reflect on the invoices they send you and I want to know what's happening with them as I've been shopping on the app for years now.