KR
Keitumetse R
1 reviews | Active since Jun 2025
14 Jun 2025, 22:10
Asap No Show!!!
Pick n Pay asap Protea Glen, Soweto has the worst delivery service. I've been very patient with them and has had bad experiences in the past but this time it was worse. After waiting for 4 hours for my order, I checked the app and it showed that my order which I never received was delivered at 19:45. Tried calling the store and it was not picked up which comes at no surprise. I'm highly disappointed, and this is the very last time I'm ordering from them. What's the point of having an online ordering system when they are so ***********, and phone lines that dont work, this is beyond disgusting. They've just lost a loyal customer.
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Pick n Pay's replyOfficial
19 Jun 2025, 09:21Good day Keitumetse, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
Best regards,
Pick n Pay's reply19 Jun 2025, 09:21
Official
Good day Keitumetse, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
Best regards,