MD
Mekateko D
1 reviews | Active since Jul 2025
29 Jul 2025, 06:49
Asap nightmare
Asap is a nightmare, I have never experienced such disappointing customer service. I placed my order just before 12 in the afternoon and my order only arrived at 20h00 in the evening after I had gone to the store a waited for 2 and half hours to be assisted over the phone and I was told my order went to the wrong store. When the driver arrived in the evening he just threw my order into my yard without notifying me that he has arrived or anything.only saw my bag the next morning outside and by then it was too late my dogs had already damaged everything...asap is ******* 🗑I'm still waiting for them to call me back to explain why the driver did what he did and atleast an apology.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
30 Jul 2025, 15:48Good day Mekateko,
Thank you for reaching out to the Customer Care Team.
Please see below feedback from the Asap team
Thank you for your patience with us.
It was a pleasure assisting you today, we just wanted to take a moment to express our gratitude for your support. Your loyalty means everything to us, and we look forward to serving you for many years to come.
SS Card Number *** was credited with the amount of R378.57 which amounts to 37 857 points.
If there's anything I can do to make your experience better, please don't hesitate to let me know. And if you do receive a prompt to rate my service, I would greatly appreciate your feedback.
Wishing you an amazing day.
Kind regards,
Customer Care Team.
Thank you for reaching out to the Customer Care Team.
Please see below feedback from the Asap team
Thank you for your patience with us.
It was a pleasure assisting you today, we just wanted to take a moment to express our gratitude for your support. Your loyalty means everything to us, and we look forward to serving you for many years to come.
SS Card Number *** was credited with the amount of R378.57 which amounts to 37 857 points.
If there's anything I can do to make your experience better, please don't hesitate to let me know. And if you do receive a prompt to rate my service, I would greatly appreciate your feedback.
Wishing you an amazing day.
Kind regards,
Customer Care Team.
Best regards,
Pick n Pay's reply30 Jul 2025, 15:48
Official
Good day Mekateko,
Thank you for reaching out to the Customer Care Team.
Please see below feedback from the Asap team
Thank you for your patience with us.
It was a pleasure assisting you today, we just wanted to take a moment to express our gratitude for your support. Your loyalty means everything to us, and we look forward to serving you for many years to come.
SS Card Number *** was credited with the amount of R378.57 which amounts to 37 857 points.
If there's anything I can do to make your experience better, please don't hesitate to let me know. And if you do receive a prompt to rate my service, I would greatly appreciate your feedback.
Wishing you an amazing day.
Kind regards,
Customer Care Team.
Thank you for reaching out to the Customer Care Team.
Please see below feedback from the Asap team
Thank you for your patience with us.
It was a pleasure assisting you today, we just wanted to take a moment to express our gratitude for your support. Your loyalty means everything to us, and we look forward to serving you for many years to come.
SS Card Number *** was credited with the amount of R378.57 which amounts to 37 857 points.
If there's anything I can do to make your experience better, please don't hesitate to let me know. And if you do receive a prompt to rate my service, I would greatly appreciate your feedback.
Wishing you an amazing day.
Kind regards,
Customer Care Team.
Best regards,
MD
Mekateko D's updateReviewer Update
31 Jul 2025, 10:11Good day, when was this credited? Do I need to go instore to check my balance?
MD
Mekateko D's update31 Jul 2025, 10:11
Reviewer Update
Good day, when was this credited? Do I need to go instore to check my balance?
MD
Mekateko D's updateReviewer Update
31 Jul 2025, 11:50I also asked to be in contact with the driver that had the audacity to throw my groceries in my yard with contacting me to let me know that he has arrived, what type of service is this? Just a refund will not cut it I need you to deal with the driver and I expect an apology from him.
MD
Mekateko D's update31 Jul 2025, 11:50
Reviewer Update
I also asked to be in contact with the driver that had the audacity to throw my groceries in my yard with contacting me to let me know that he has arrived, what type of service is this? Just a refund will not cut it I need you to deal with the driver and I expect an apology from him.