LR
Lauren R
1 reviews | Active since Dec 2020
04 Aug 2024, 17:19
ASAP never again
I have placed an order today at 14:57 with pnp asap and im still waiting for my order to be delivered. ASAP nah its not worth that name I called the call centre 2s and both times they informed me a driver has been assigned, its 17:19 and im still waiting. They now apparently assigned an Uber to do the delivery , for something that’s supposed to be so convenient just left a bitter taste in my mouth and I will not encourage Anyone to make use of this service, its worse that Im the one that must phone and follow up..
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Pick n Pay's replyOfficial
06 Aug 2024, 09:33Hi Lauren,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Aug 2024, 09:33
Official
Hi Lauren,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,