ASAP? More Like NEVER – Worst Service Experience Ever

I placed an order on the new ASAP app at 15:30, expecting it to arrive by 16:30 at the latest. What I got instead was an absolute joke of a service. The order sat “waiting for a driver” for over an hour. I called your useless contact centre and was told — very clearly — that the driver was already on the way and the delay was due to a high volume of orders.

That was a lie. I have the call recordings to prove it.

An hour after that phone call, the order was cancelled — no warning, no apology, nothing. I called again, and suddenly no one could answer or give any real explanation beyond the robotic, meaningless “I’m sorry” over and over again.

Here’s the truth: you’ve got staff lying to customers on recorded calls, and a delivery system that doesn’t work. Instead of wasting time building new apps, fix the fundamentals. Deliver what you promise. Or stop pretending you’re anything other than a **** dressed up as a service.