1 reviews | Active since Jan 2014
Asap lies
I ordered groceries for supper at 16H30. Delivery was supposed to take place between 19H00 - 20H00. When I checked where my order was at 19H00 It showed delivery would be the next day between 9am-10am. I bought items for supper for my kids. I called customer care who told me to cancel the order or wait and see what happens. Canceling means I'd have to wait 7 working days for my funds to be reimbursed. I was already waiting for funds to be reimbursed from another delivery I didn't receive the Friday before. Pnp thinks we just have money to keep purchasing and not receiving our orders and waiting for our funds for a whole week. Not everyone has funds to keep purchasing things, not receiving it and then waiting forever for a refund.
I had to give my kids noodles for supper thanks to PNP ASAP
Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you at their earliest convenience.
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The Pick and Pay Team
Best regards,
Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you at their earliest convenience.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,