1 reviews | Active since Dec 2019
asap! is useless.
On 4 April I have placed an order. As always ASAP! fails do get it right. When my order arrived, I saw that my order number sticker is on the bag, but the items inside was not mine!! I have since attempted to call asap! to no avail. There is never, like in NEVER any answer. As I type this I am already holding for 12min.
I sent emails, with no response. Saturday I received an email asking to rate the service I have received?? Like WHAT SUPPORT???? NO SUPPORT has been received.
6 April, I sent another email requesting when I will be receiving a response and my refund.
Nombulelo Khasa has rep**** and confirmed that they will process my refund.
I went on the app to see whether the refund was process, and saw that only R68.00 was refunded??
After 15min of holding, someone answered, and escalated my query, like realy??
I am so sick of Pick and Pay. I dont even know Why I still use there "asap!" service.
60/60 all the way!
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,