Asap is not what they say they are

Dear Pick n Pay Customer Service, standerton junction

I am writing to express my deep dissatisfaction with the service I received from the Standerton Pick n Pay store regarding my recent online order.

I placed my order well before closing time, and it was accepted by your system. However, after waiting over three hours, I was informed that I would only receive my order the next day, not the same day as advertised and expected.

To make matters worse, the staff were extremely rude and unhelpful when I contacted the store. If same-day delivery is not possible during certain times, then your ordering platform should clearly reflect this — customers should not be misled into believing they will receive same-day delivery if that cannot be fulfilled.

I find it unacceptable that my order was accepted, only to be delayed without notice or courtesy. This is a poor reflection on Pick n Pay’s customer service and reliability.

I request:

A formal apology for the delay and poor treatment.

An explanation of why my order was accepted when it couldn’t be fulfilled.

Clarity on the delivery cut-off times for future reference.

Compensation or some form of goodwill gesture for the inconvenience caused.

Please investigate this matter and get back to me urgently. I am a loyal customer but this experience has left me very disappointed.

Standerton ***