KQ
Khanyisa Q
1 reviews | Active since Apr 2010
20 Oct 2022, 17:13
ASAP Horrific Refund Process
I placed an order via ASAP, their mobile delivery on the evening of the 4th of October, 2022 for delivery on the morning of the 5th of October 2022, ordering formula for my child.
I was notified of the product being unavailable only at 10h00 on the 5th of October 2022, after which the order was cancelled, as I can't substitute which formula my child uses.
I completed the refund form and submitted it.
I was notified on the form that the refund will take 3-10 working days. I followed up via email, twice on the 10th and 11th to no avail.
Today is the 10th working day since the refund was requested, and still no refund.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
21 Oct 2022, 16:36Hi ,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done a follow up on this query with the Asap Team and have been advised that they have processed a refund into your wallet
REFUND | WALLET | TOPUP | 2022-10-05 07:17:30 | 262.99
REFUND | WALLET | TOPUP | 2022-10-05 08:34:41 | 35.00
We will do a follow up with our team for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done a follow up on this query with the Asap Team and have been advised that they have processed a refund into your wallet
REFUND | WALLET | TOPUP | 2022-10-05 07:17:30 | 262.99
REFUND | WALLET | TOPUP | 2022-10-05 08:34:41 | 35.00
We will do a follow up with our team for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Oct 2022, 16:36
Official
Hi ,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done a follow up on this query with the Asap Team and have been advised that they have processed a refund into your wallet
REFUND | WALLET | TOPUP | 2022-10-05 07:17:30 | 262.99
REFUND | WALLET | TOPUP | 2022-10-05 08:34:41 | 35.00
We will do a follow up with our team for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done a follow up on this query with the Asap Team and have been advised that they have processed a refund into your wallet
REFUND | WALLET | TOPUP | 2022-10-05 07:17:30 | 262.99
REFUND | WALLET | TOPUP | 2022-10-05 08:34:41 | 35.00
We will do a follow up with our team for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
KQ
Khanyisa Q's updateReviewer Update
22 Oct 2022, 02:50I completed the form so that I can get the refund via EFT, not wallet.
Can I please get my money back, as I will no longer be using this service again.
Why do I have to jump through hoops for a R300 refund back into my account?
Can I please get my money back, as I will no longer be using this service again.
Why do I have to jump through hoops for a R300 refund back into my account?
KQ
Khanyisa Q's update22 Oct 2022, 02:50
Reviewer Update
I completed the form so that I can get the refund via EFT, not wallet.
Can I please get my money back, as I will no longer be using this service again.
Why do I have to jump through hoops for a R300 refund back into my account?
Can I please get my money back, as I will no longer be using this service again.
Why do I have to jump through hoops for a R300 refund back into my account?