ASAP

I would like to inform you of the disappointing experience I had as a first time user of PNP ASAP.

I waited 3 hours for my items to arrive.

1. One item was missing apon delivery. 2. I had 3 squashed items.

I called your pnp ASAP and the agents... well.. 2 out of 4 could give actual information. -The first agent, she did nothing with a smile.

-The second agent, she actually got someone to deliver. I was told it would be a car however a s****** arrived. Hence the items was squashed...

-The third guy sounded like he didn't want to help but had no choice.

-The forth gave some insight but couldn't do anything..

It was my first time using the ASAP app and it's the last.

This morning when i called, I was advised: The kettle cannot be delivered,as there's no stock. Yet you accepted my money..... Now I need to wait, 10 working days for a R100. I refused a credit because, I will not be using the service again.

The squashed items.. I wasted my breath. After unpacking the items and I went back to my desk to work(I work from home) my husband arrived home and took said items too 2 guys who we help and who do a few things for us around the house.

Sadly, as I have no pictures as proof, I am a lair.. I have called and messaged your ASAP pnp Facebook team but no response.

I would have loved to switch from checkers sixty60 but after this misfortune, I cannot.

I wasted so much of my calling minutes, time and patience to get this resolved but be disappointed. Nobody calling me to follow up or provide me feedback just a 'oh I'm sorry'

Disappointed.