ASAP delivery service

I am writing to express my frustration with the poor service I have repeatedly experienced with ASAP’s online ordering.

On 4 September 2025 #*** , I had a similar issue where my order took almost 7 hours to be delivered. I had to personally call ASAP to follow up before I eventually received it.

Now, today (23/03/2026) #*** , I am experiencing the exact same problem again. I placed my order shortly after 9:00 and was expecting delivery between 11:00 and 11:30, but I still have not received it. This is extremely disappointing and frustrating.

Your system indicates that delivery should take around 60 minutes, but this has clearly not been the case on multiple occasions. This repeated poor service is unacceptable.

Please provide me with an urgent update on my current order and take the necessary steps to fix your online service delivery. Customers should not have to chase their orders or experience such long delays.

Haybo, this is really not okay—please improve your service.