ASAP DELIVERY NOT asap at all

I have been ordering with ASAP for quite some time, up to very recently I have been very happy. Today is the 2nd time where I am sitting waiting for my delivery (past the latest time given on placing the order). The worst part is that the expected delivery time on the app, keeps updating to a later time every few minutes. If you can’t fulfill your commitments to your clients then I suggest you hold off on further orders to ensure your service delivery is of standard. I am now holding a second time to speak to your call Centre too. This is wasted time. We pay for this service due to convenience. By now I could have gone to a store myself and purchased those items and still been home earlier than this. This is shocking service! I e been holding on the line now 10min:08 sec and I think I just got cut off. Your competitors are getting this right within an hour of placing an order, why are you messing up?