ASAP Delivery is the worst!

Ordered for the second time in two weeks from Pick n Pay ASAP, what a disaster, first time products were out of stock and they didn't refund me, even after emailing and requesting a refund from customer service.

Second time the bag ripped when the driver gave my parcel to me, and my cooldrink rolled downhill and burst, when I requested a refund at 2'o clock the refund said processed each time but no refund was made. I called the ASAP store manager @ Pick n Pay Hyper Montana and he was rude and no help at all, really poor customer service, after I waited for more than an hour for a few items to arrive, why FNB chose to partner with Pick n Pay is the worst decision of all time. I'll rather give up the e-bucks rewards and support Checkers / Woolworths who value their customer support and are much more helpful and friendly.

Pick n Pay just lost a customer, and from what I can see 90% of the reviews agree with me.