ASAP delivery is a fail

The worst service delivery I have experienced. I made an order to be delivered at 18:30pm. The order was not delivered at all and I later called at 19:50pm. They stated I would receive the order latest at 20:30pm as the store was being locked up. I received no communication or the order. You advertise delivery in 60 minutes but it’s more hours. I have to call you guys in order to query my order but clearly im not being assisted in the way