ASAP definitely not like the namesake.

I placed an order at 6am this morning using the asap app. I received a confirmation and a delivery time of 10-11am. I chose my work address for the delivery. At 11:00am I checked my app and saw that my time changed to 12-1pm. I tried to contact asap but to non avail and held on for 30mins at a time. I emailed the asap customer care abs asked to cancel my order as I could not reach anyone on the asap number and one cannot cancel an order on the app. The time a lot kept moving to later and later and finally at 4pm it showed delivery between 18-19pm. I received an email from violet from asap saying she will Look into the matter. I now received a notice on the app to say my order is on the way even though I have left work. Absolutely pathetic from asap