Hellopeter
Share Your Experience
FM
Fidel M

1 reviews | Active since Dec 2014

05 Aug 2021, 14:38

ASAP/ Bottles has not refunded me in 13 days

I placed order *** on July 23 2021 on the ASAP/Bottles app. 1 item was no longer available and was meant to be refunded. I have file what feels like 10 tickets, attached all required documentation in order for my refund to be processed. Each time I receive an email stating that the refund has been processed and the ticket is resolved. I called in to Customer Service and spoke to a lady named Shannon who advised me that there had been numerous attempts to refund my account and she escalated the matter and that she would call me back. That was at 11:00 am. It has been 13 days since I paid for something I did not receive and have not been contacted with a resolution. ASAP! or Bottles or Pick n Pay, please refund my money and I may consider sticking with your delivery service.

0
Replies (1)
FM
Fidel M's update17 Aug 2021, 09:29
Reviewer Update
Today is the 17th of August. I have been awaiting this refund since July 23. I have been in constant contact with your customer service since you sent your reply and the refund failed again. I have had to provide alternative details and still have not received the refund, nor a courtesy call from any customer service representative to inform me that there is an issue. I am the one who has to follow up. Shopping with ASAP is proving to be more trouble than it's worth which is compounded by the fact that I do not even receive any forms of compensation. Poor showing forms Pick n Pay and ASAP. Your function as an e-commerce provider leave very much to be desired. Not using your services any more.