1 reviews | Active since May 2017
ASAP bottles app doesn't work
I really tried using the PnP ASAP app, I used it twice about a month ago, and ever since cannot log onto app. When I log on, it says my credentials are incorrect, and when I choose forgot password, it says the email doesn't exist. when I try re registering, the system says my email already exists. So for a month, and after about 10 calls to call center, the only thing the agents say is your profile is deleted, you must re register. I've already un installed the app, and re installed it, same problems. And then the other gripe I have, agent Sine refuses to give her surname, and then agent Ms Martin refuses to give her first name, yet all my details are available. The way the agents address you, on 1st name, but they insist on being called by their surname, is really disrespectful. and then, the agents refuse to transfer any call to a supervisor or manager who will be able to assist, and also refuses to call back, so I've already used more than 60 minutes airtime, all this, just to give PnP some business......I should probably continue only using sixty 60 app.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Online Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Online Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Best regards,
Best regards,