ASAP! As Slow As Possible! 3 months Slow

ASAP Pick n Pay, I logged a complaint on 10 August 2021 with ASAP, Pick n Pay's new shopping app, complaint ref *** for misleading advertising and gross failure on PnP's marketing department to integrate their new app into their advertising strategies whereby they did not differentiate promotions that are not available on the ASAP platform. Due to this misrepresentation of advertising I incurred R250 worth of additional charges on goods purchased (ASAP checkout is the worst experience ever). The issue was escalated to ASAP management in Cape Town and to date have received no response from management or feedback from the complaints department (3 months I've been waiting). I was surprised to see a SMS come through recently from PnP informing me that the call has been completed. How was this completed if I'm still waiting for feedback? I'm out of pocket for R250, either refund me or take your goods back!