ASAP app - Slow, incorrect and poorly handled groceries

Good day

I'm writing my review based on my experience with your ASAP service. Whether the groceries are not wrapped properly or the bag looks like it was dropped in a puddle of filthy water for the past couple orders the service has been terrible.

Last week I placed an order so I could make home made milkshakes the completely incorrect ice cream was sent. Instead of vanilla we were sent caramel and some other flavour. I notified the team and all I got was an apology from the online team and now I'm sitting with an ice cream that I will have to give away because we never have ice cream due to health reasons. The pecan nuts received are horrible and old. Maybe because these were mature nuts out of season. bitter and not good.

This week our order went from 11:00-12:00 to 13:00 after waiting almost two hours I decided to go shower as I presumed our order was already packed and waiting for allocation of a driver after my boyfriend called and was told this. Only to come downstairs and see that there was an item out of stock. If the groceries were already done how was the items out of stock. Also I have to be somewhere and we were told it would be another 28 MINUTES!!!!! If it was going to take this long we would have went to the store. Nothing convenient about this service as we are sent the incorrect items or they lie to us about the time frames. It is now 12:00 we paid R55 as a tip and delivery yet we having our time wasted!!!!!!!!!!!!!!