ASAP app not so ASAP after all. 6 days later, no delivery.

My very first purchase through the ASAP app and this is the treatment I get? Order was placed on the 26th of March. To this day I have not received it! What service is that? The delivery guy came with the wrong order and said PNP are the mistake and that he was knocking off and could not come back with my order. I called the customer service line, and the not so willing to assist girl who answered didn't even listen to my query and just said she was transferring me and the line went dead. I then sent a message to their support and they acknowledged receipt of my query and gave me number (206867). To this day, there has been zero communication from their side. How disappointing. I want my refund! Pnp can kiss my a** goodbye coz I will not be buying there anymore.