ASAP App is a ****

I am so disappointed with PnP ASAP service, they first canceled my order with no valid on black Friday. I then requested a refund from the App on the 2nd December 2023, I am still waiting for my refund. Non of their consultants has gotten back to me. I even went in-store at Maponya Mall and I was told to query this online since it was an online purchase