HR
Helgard R
1 reviews | Active since Mar 2019
06 Mar 2025, 17:37
ASAP app disappointing!!
Pick n Pay ASAP is useless, order and before I pay the app indicates delivery 18:00-18:30 and when paid it show 8:30-9:00 tomorrow. I don't need it tomorrow, and no-one will be there! Change your name for ASAP to LATER!!
Helpful (0)
Replies (3)0
Replies (3)HR
Helgard R's updateReviewer Update
06 Mar 2025, 19:49@FNB please reconsider taking away Checker, or please ask PnP to up their game!
HR
Helgard R's update06 Mar 2025, 19:49
Reviewer Update
@FNB please reconsider taking away Checker, or please ask PnP to up their game!
Pick n Pay's replyOfficial
07 Mar 2025, 09:07Good day Helgard, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply07 Mar 2025, 09:07
Official
Good day Helgard, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
HR
Helgard R's updateReviewer Update
10 Mar 2025, 11:17Thank you for the reply. The return and refund were easy and appreciated.
I do like my local PnP in Potch and to shop there, BUT PnP ASAP really needs to update their services if they want to compete with 60/60.
I do like my local PnP in Potch and to shop there, BUT PnP ASAP really needs to update their services if they want to compete with 60/60.
HR
Helgard R's update10 Mar 2025, 11:17
Reviewer Update
Thank you for the reply. The return and refund were easy and appreciated.
I do like my local PnP in Potch and to shop there, BUT PnP ASAP really needs to update their services if they want to compete with 60/60.
I do like my local PnP in Potch and to shop there, BUT PnP ASAP really needs to update their services if they want to compete with 60/60.