ASAP! and Smart Shopper issues

We have been using Woolworth dash and checkers sixty60 for our groceries delivery requirements. This weekend, however, we decided to try ASAP! ffrom PicknPay. The delivery itself was fine and we received all goods in order. The issue came with the smart shopper connection. We ordered from the App, where the smart shopper is connected. When we did the order, the smart shopper number was showing. When all was done and delivery done, we noticed we received none of the smart shopper benifits, we would normally get in store. Points, discounts and of course the wish tile on the game board. I querried this. The points had to be added manually. We were informed none of the smart shopper discounts would be app**** and then, no wish, we need to make a new order. If the smart shopper vouchers is viisble only in-store, why would I use the delivery. Any way, t&c's was thrown at me. The points was added later of course. Why did we not receive the wish on your game board? Also, no stickers received for the current Hyper promotion. I followed all yout T&c's. Going forward, I doubt we would every use ASAP! again and advised people to rather user Checkers This whole thing left a bit of a sour taste in the mouth. We would also be scaling our shopping down from PnP. We have 2 checkers stores much closer and never had these issues. I drive past 3 spars to get to PnP.