As soon as impossible!

I recently started using the PnP app which I thought added a convenience. On Sunday at 12:38, I ordered groceries from the app. After waiting what seem liked eternity, my rider eventually arrived at 17:00. When I opened the bag, I was surprised to find the wrong order was delivered. I tried contacting the customer care line but was put on hold several times as no Consultant were available. I eventually sent an email and got the standard automatic response. On Monday, I received several phone calls filled with promises yet no groceries. On Tuesday, I received another call asking me if I want to go ahead with order or cancel it. I opted out for my sanity. I was then told my refund would only reflect "between 1 to 10 days depending on which bank I'm with". My nice sunny Sunday afternoon with the family turned into an expensive exercise where I had to fork out the last of my money to feed my hungry family and on a hungry 0860 number.