Arrogant staff members and horrible customer service

I visited Pick n Pay at Chris Hani shopping center on Saturday the 21 January 2023 and the experience was shocking. My intention was to get bread and a pack of cigarettes, my expectations were to go in and out since I needed only two items. When I got in I took bread and I noticed that there was a promotion clearly marked that 2 loafs of bread (albarny) was for R27 and I decided to take 2. I walked to the till points and as I was approaching the till points I noticed that there was a long queue I then asked the lady who was busy with back shopping if there was a till available for 3 times and she then pointed me to the kiosks. When I arrived the kiosks I noticed that there was a long queue and there was only one cashier who was also very slow and customers were complaining to talking themselves that people are just standing around and there's queues. I approached one lady who was standing behind one of the 4 opened tills and I asked her why are all tills closed and only 4 tills are operating when it was so busy and she rep**** "I don't know ask Mbatha " she pointed to a gentleman who was also standing and watching that mess. I approached him and asked the same question and he rep**** "there are plenty people and I don't know why they closed the tills" I said to him if I can raise this issue with head office there will be trouble then he rep**** "you can take it up with our head office they are also aware of the situation in the store" I was very shocked to hear that it was a culture and head office is aware of it. Because I was asking questions I was then offered help at one of the 4 tills that was opened and I found a couple who was paying for their groceries and the gentleman was busy with card payment and once done I was then ready to pay but it looked like the gentleman on the till was not done so I waited then he asked the cashier if the two plastics he asked for were also changed on his payment the cashier answered arrogantly "I asked if you needed a plastic and you did not respond and plus you should bear in mind that you are wearing must so I did not hear you" then on the spot she started scanning my bread and the pack of cigarettes without fanilizing the customer query. She then asked me if I needed a plastered that time the gentleman was still standing at the till point ignore which I found to be so rude. The lady who was busy with the back shopping saw me as I was complaining and she was opening a till to help customers and said to me" you just came In why are you complaining " I never rep****. Please see the below receipt details: Cashier : Nonkululeko Slip:1626 Till:002 Cashier:3 Date 22.01.23 Time:11:20 I also noticed that the till date and time are incorrect. It was on Saturday the 22,02,23 and around 16h50. I'm really disappointed with the type of customer service at the Chris Hani branch and if there will be no corrective action taken I can assure that store will not get very far. We have multiple competitors in that shopping centre and you will slowly lose your customers to your competitors and back shopping is proving my point becouse that stock was removed by customers from the shelves with the intention of buying but they decided to leave the items behind because of the service on the store. People are arrogant in that store. Should you wish to contact me my number is ***