SN
Samantha N

1 reviews | Active since Jan 2011

17 May 2016, 08:24

Arrogant staff member - Pick n pay

<p>Last night we were doing some shopping at pick n pay. At the bakery counter i greeted the staff member, His name was Roy, and asked for a cream bun and if it was fresh and if it was made today . He ignored me. I then asked again and he very rudely told me they dont sell yesterdays thingsb the next day . I said ok and waited for him to give me my item. But he kept on commenting saying the shop wouldnt still be open if they sold yesterdays food . I said i am entitles to ask because some stores sell the previous days stuff. He kept on commenting and being rude. This is not how to handle customers and he needs some training on his job and his attitude, I asked him for his name as he wasnt wearing a name badge, He blatantly ignored me. I asked another staff member what his name was . This is unnacceptable and I will not buy from this branch ever again!!</p>

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Replies (5)
Pick n Pay
Pick n Pay's reply17 May 2016, 09:29
Official
Dear Samantha Thank you for taking the time to contact Pick n Pay and for raising your concerns. Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store. Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter. Yours Sincerely Marise Brown Ref Number: ***
SN
Samantha N's update31 May 2016, 13:18
Reviewer Update
Its been over 2 weeks and still haven't gotten any response from Pick and pay in Pinecrest. They really do not care about their customers which is why their staff are so arrogant and feel they can treat us customers badly and get away with it. Thanks a lot Pick and pay Pinecrest I will never buy from your store EVER AGAIN and i will inform my friends and colleagues about your terrible staff and horrific customer service!
Pick n Pay
Pick n Pay's reply31 May 2016, 13:50
Official

Dear Samantha

I do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown

SN
Samantha N's update22 Jul 2016, 12:42
Reviewer Update

Haha its 2 months later and still not a word from pick n pay pinecrest. If management are so ******** with a don't care attitude that explains why staff are so arrogant. Disgusted .

Pick n Pay
Pick n Pay's reply22 Jul 2016, 13:05
Official

Dear Samantha

I do apologise for no-one responding to your complaint.

I will forward your email through to our KZN regional office.

Kind Regards

Marise