1 reviews | Active since Sept 2017

23 Jan 2021, 16:54

Arrogant & ******.

I went to pick n pay The Glen to shop, I seriously dont like going there for anything, but was at the mall & just finish shop,just go there. I walk in do all the normal spray, packet checks, get a trolley, when suddenly a guy with pnp shirt tells me to put my mask up, just after I was drinking water, I tell him I was just drinking water, then things got heated for no reason. He tells me if I dont up my mask, I must get out the store. Everyone saw I was drinking water & put my mask back up. Then him & security start again, my mask must be just below my eyes. While walking around most of the people working in the shop are walking around & talking with their masks on their chin, even go to the tills & most are the same. I show this to so called manager, tells me I'm white & might spead the virus. They need to check the news on who is really getting the virus & stop been ******. Not going there again.

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Replies (1)
Pick n Pay
Pick n Pay's reply25 Jan 2021, 14:00
Official
Good day Warren, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,