Arrogant Manager at Chris Hani Crossing pick n pay branch

hi i am at Pick n Pay Chris Hani crossing branch, ques are long during peak period. There no express tills open. I spoke to manager Solomo to open express till, he refused, he said that cigarrette counter is open, i told him que is long there, he said there are only 6 or 7 . . .I went and counted, he refused to walk with me. On top of that he refused to give me the name of his regional manager, he said that i must call head office to get it, is this how you train managers @PicknPay ? No customer service whatsoever. He had no name tag, had to ask for his name, is Solomon his real name?