DG
David G

1 reviews | Active since Jul 2013

13 Feb 2016, 17:19

Arrogant & Lacking Knowledge

On 13/02/16 I went to the above store & was subjected to shocking customer service. I had six R10 vouchers from Kellogs, which I wanted to redeem against 2 Kellogs products that I wanted to purchase. The supervisor on duty by the name of Sithembiso was rude & extremely arrogant. He refused to redeem all six vouchers against the 2 products even though the fine print on the vouchers clearly stated that this was allowed. He insisted that only one voucher could be used on 1 product. He spoke to my wife & I as if we were idiots when clearly he was the one with minimum knowledge of anything. This kind of treatment is totally unacceptable & this person in this position is a complete joke!

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Feb 2016, 10:14
Official
Hello DavidJD,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,