1 reviews | Active since Jul 2014
arrogant and thick minded Pick and Pay staff
on the 6th of February 2018 i went to Pick n Pay to by a few things, when i got to the till i swiped my Game card the transaction was approved and i received the sms, at that moment the power tripped and all systems went down. whch means that the card transaction went through but the sale did not complete. the staff there then said that they have to ring it all up again and then swipe my card again. i showed them the message that the first transaction went through and what the new balance was on my card. they then still insisted that i swipe my card.
after swiping my card the second time i was now in the minus on my game card and received warning sms that additional fees will be deducted on my next debit order. i then showed Pick N pay all the messages and they were adamant that the first transaction never went off.
come month end i received a whopping account from game which i could not afford. i reversed the payment and made my normal payment. i took the Game statement to pick n pay and showed then the 2 transactions same amounts right after each other. they were still arrogant enough to say that the transaction went off once on their side.
I have received numerous calls now from RCS/Game as to why my debit order is not going through and i have told them numerous times as to what is happening and they have requested slips which i have emailed to them on numerous times. no one seems to be able to sort this out and in the mean time i get the bad credit record.
i need someone to assist me and to sort this out.
Thanks for taking the time to write to us regarding your experience and for choosing Pick n Pay.
Please accept our apologies for the poor service received and the inconveniences caused to you.
Please email our Customer Care Team copies of your statement that reflects the double debit and a copy of your till slip to enable our team to address this with our management team.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels to our customers.
Kind regards,
The Pick n Pay Team.
Thanks for taking the time to write to us regarding your experience and for choosing Pick n Pay.
Please accept our apologies for the poor service received and the inconveniences caused to you.
Please email our Customer Care Team copies of your statement that reflects the double debit and a copy of your till slip to enable our team to address this with our management team.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels to our customers.
Kind regards,
The Pick n Pay Team.
Thanks for taking the time to write to us regarding your experience and for choosing Pick n Pay.
Please accept our apologies for the poor service received and the inconveniences caused to you.
Please email our Customer Care Team copies of your statement that reflects the double debit and a copy of your till slip to enable our team to address this with our management team.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels to our customers.
Kind regards,
The Pick n Pay Team.
Thanks for taking the time to write to us regarding your experience and for choosing Pick n Pay.
Please accept our apologies for the poor service received and the inconveniences caused to you.
Please email our Customer Care Team copies of your statement that reflects the double debit and a copy of your till slip to enable our team to address this with our management team.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels to our customers.
Kind regards,
The Pick n Pay Team.