Aramex courier service - Pick n Pay

I recently deposited a Aramex satchel at the drop-box at the Hazeldean Square Pick n Pay branch (PTA East).

After phoning Aramex customer service to enquire about the status of the package, I was subsequently informed that the contents of the packaged had gone missing. They were in possession of the actual satchel, but the contents inside were missing.

According to the explanation I was given, it appears as if someone opened the satchel, removed the contents, and re-sealed the satchel.

Fortunately I have photographs of the contents before they were sealed in the satchel, as well as a photo of the sealed satchel itself, before it was dropped off at Pick n Pay.

While I have had nothing but great service at the Hazeldean branch in the past, I'm somewhat concerned that confidential and valuable items can go missing once deposited into the drop-box. When we use this service, we are promised that the items we deposit in those boxes are safe. I implore you to review the current protocols to ensure that the contents within the drop-box are not tampered.