Appointed after being **** to

Me and My wife bought instant oats at Chris Hani mall in Vosloorus a week ago, when we opened it for cooking a few days later we realised that its actually damaged goods as it had insects and spider web inside. On my way back from work I turned it in at Pick 'n Pay in Vosloorus as its closer to me but was rejected on the fact that I did not by it from them and that they don't want to incure a loss on behalf of Crish Hani so they insisted that I should drive to Chris Hani and take it back to them. I did not know that Pick 'n Pay shops work in isolation and only share a name????? I then spoke to a lady manager there by the name of Sandra and she took it in together with my slip and advised that they will exchange it for me at Chris Hani and that they will also deliver it to my home and I provided my address and my contact numbers to them but I can assure you, a day has gone by and I have not received my Oats and not even a phone call from them. Why do Pick 'n Pay shops work in isolation???? What kind of customer experience are they giving me? I'm just a customer why should I be bombarded with company politics when I want service? This is nonsense. I want my Oats or my money back.