Appauling Customer Service

<p>Myself and my husbnad purchased a kettle and toaster at Pick n pay around june 2016. At the till we asked the teller what is teh return policy shoudl anything hapen to our appliances. We were inforemd tha all we need to do is keep the box as our guarantee if anything should happen we woudl just need to bring the box along with the appliance and they will glady exchange this for us. After 2 months of buyingthe kettle we decided to start using the kettle, 1 days I wiped off my kettle and noticed that it had some cracks in the kettle thsi was when me an my husband decided its time to return the kettle back to Pick n Pay and exchage it for a new one. </p> <p> </p> <p>As we work in century city we decided to go to Pick nPay in Canal walk explained our situation and we were told no problem we can bring back teh kettle and they'll gladly exchange this. Instead we went back to Pick n Pay Hyper in Ottery where we originally purchased the item. </p> <p> </p> <p>In teh store we went to csutomer srevice for teh appliances we explained to a guy what had happened and all we were told is sorry I cannot help you please go to the help desk for further asistance. So we went on to the hel[ desk again explained our situation and was told a amanger wil asist. </p> <p> </p> <p>Me and My husband waited a half an hour for amanager to arrive teh assistant at the help desk didnt even bother to apologise or try to explain why the amanger is thsi long and continued her duties. Finally the manager arrives no sense of what csutomer service is all about no smile at all. </p> <p> </p> <p>After explaining what we've been told the amanger did not even bother to apologise for the misinformation provided by a staff member and instead I was given an answer well everyone her at Pick n Pay knows teh policy so he cant understand why we wer advised different. Again! no ownership or apology for misleading a csutomer.</p> <p> </p> <p>THE MANAGERS NAME DID NOT EVEN ALLOW US TO EXPLAIN HE KEPT ON TALKING OVER US AND GIVING US ATTITUDE TELLING SU WELL THEN JUST TAKE THSI TO THE MEDIA BUT ILL NOT EXCHANGE THSI UNLESS YOU HAVE PROOF OF PURCHASE. I THEN GO ON TELLING HIM THAT THE SERVICE IS APPAULING AS I WORK IN CSUTOMER SERVICE AND IF I SHOUDL EVER SPEAK LIKE THIS TO MY CSUTOMER ILL BE FIRED WITH NO QUESTION ABOUT IT I THINK THAT I IS DISGUSTING THAT A LARGE COMPANY LIKE PICK N PAY WHO IS QUITE EXPENSIVE NOT TO FORGET HAS SUCH POOR SERVICE. I USUSALLY CHOSE PICK N PAY OVER ANY STORE BUT I MUST SAY THE SERVICE IS SHOCKING I'VE NEVER EVER HAD THIS EXPERIENCE WITH SHOPRITE OR ANY OTHER STORE FOR THAT MATTER. </p> <p> </p> <p>DO THESE PEOPLE WORKING AT PICK N PAY REALISE THEY HAVE A NAME TO UPHOLD AND THAT THEY ARE THE FACE OF THE COMPANY AND WITHOUT CSUTOMERS THERE IS NO BUSINESS. </p> <p> </p> <p>IM APPAULED AND HAVE CHOSEN TO NO LONGER SHOP AT PICK N PAY AND I'LL MAKE DAM SURE I GET MY FRIENDS AND FAMILY TO DO THE SAME. </p> <p> </p> <p>I'VE ALSO LODGED A COMPLAINT TEH SAME DAY WITH THERE CALL CENTRE AND HAVE SINCE NOT HAD A CALL BACK. WOW! IM NOT SUPRISED. </p> <p> </p> <p>I THINK PICK N PAY AS A BUSINESS NEEDS TO INVEST IN PROVIDING AND TRAINING THERE PEOPLE WITH SOME S****S OF WHAT CSUTOMER SERVICE REALLY IS. WHEN I COMPARE THE STANDARD OF SERVICE FROM YOUR OPOSITION YOU AE LACKING AT THIS STAGE. </p>